Jon Moon

Clarity and Impact

Public Courses: cancellations

The policy from March 2013

I’ve never imposed my cancellation policy – no-one’s ever forfeited their booking – but I reluctantly now tighten it because of an increasing number of last minute changes to bookings. In the week before a recent event, 40% of attendees asked to defer their booking to a future date. Yes, this is a bit of a pain for me on several levels, but more importantly, it’s tough on those I’ve turned away because the Course had been full (which it nearly always is). So here’s the new policy.

A.  Paying for your booking

When you book a place, I invoice you. The invoice has details of how to pay (BACS, cheque).

A.1  Booked more than five weeks before the event?

A.1.1 The invoice is due four weeks before the event.

A.1.2 Roughly five weeks before the event, I may remind you the invoice is due.

A.1.3 If the invoice isn’t paid when due, your place may be withdrawn - if this happens, I will email you to let you know.

A.2  Booked less than five weeks before the event?

A.2.1 I will invoice you as soon I can. If you don't pay the invoice within a week of receiving it, your place may be withdrawn - if this happens, I will email you to let you know.


B.  Changing, cancelling, deferring

B.1.  Want someone to attend in your place?
Absolutely fine – simply email me and give me their name and email so I can send them the joining instructions.

B.2.  Want to cancel?

B.2.1  If more than four weeks before the event, you can cancel without penalty. If you’ve already paid your invoice, I will send you a full refund.

B.2.2. If less than four weeks before the event, you forfeit your fee. If you’ve paid the invoice, there is no refund.


B.3.  Want to defer a booking? 
B.3.1  If more than four weeks before the event, you can defer without penalty. 

B.3.2  If less than four weeks before the event, you can defer your booking if you also book a colleague onto the next public ‘Clarity & Impact’ course for the full ‘event’ price, plus pay an extra £190 + VAT Charge. This way, you don’t forfeit your fee, and I get another booking. It’s a bit more win-win that a simple forfeit (excuse the ‘win-win’ cliché).

I will add the £190 Charge to the invoice for your colleague’s Course, and it's due six weeks before the next event. If not paid by then, your place and your colleague’s will both be withdrawn. For the invoice you’ve already paid, you will not get a refund and cannot roll it forward again.

If you can’t or don’t want to book a colleague onto the next event nor pay the £190 Charge too, you won’t get a refund.


PS why £190? Here’s the maths and logic for those that like that sort of thing: the £190 price ‘splits the odds’, given that most of my Courses are fully booked. That is, if you defer at the last minute from Course 1 and book yourself and a colleague onto Course 2, and I fill the spare place on Course 1, I’m £190 up on the deal over the two Courses. If I don’t fill the spare place, I’m £190 down on the deal. There you go.