Jon Moon

Technical information

Sorting out your browser

If you see moving clouds in 'online Courses', your browser has what it needs to see the Courses. If you see a red message about your browser, this is how to sort it out. It needs a Flash plugin and be Javascript enabled. If you don't have a Flash plugin, download it from the Adobe website.

As for Javascript, you can normally enable it - click here for how to do this in the web's most popular browsers (Microsoft Internet Explorer 5/6 and 7, Mozilla Firefox 1.5 and Opera 8/9).

If you've a different browser, and can't find instructions to enable Javascript, drop us a line and we'll try to help.

Screen resolution

The Courses fill a window that is 960 pixels wide by 720 pixels high. Around 90% of users will have screens that are fine. However, if your screen is of a lower resolution you may be able to amend it.

For PC

Changing screen resolution in Windows XP
Change Display Settings And Text Size

For Mac

How to change the screen resolution in Mac OS X

Download times

Courses are about 30Mb in size. On a typical home broadband connection, they'll take between 15 and 25 minutes to download to your computer. During this time, you'll see a download progress bar so you can see how it's going.

Only do the Courses if you've broadband (and preferably at least 512k speed). Don't try to watch them on a dial-up modem.

Further help

If you need further help, please check the FAQs page to see if your query has already been answered. If not, please contact me. I might reply quickly if I've been asked the question before. I might take a bit longer if it's a new query or if I or the site's webmaster are on hols or whatever. Please supply as much detail as possible to help us deal with your query more quickly.